How Accident
Claims Work
We've made the early stages of the claims process as simple and stress-free as possible. Here's exactly what happens from your first contact with us to your guided next steps.
A Simple 4-Step Process
From your first enquiry to your guided next steps — we walk with you every step of the way.
Tell Us What Happened
You contact us and explain the circumstances of your accident. We ask a few straightforward questions to understand your situation — no jargon, no pressure.
Available 24/7 online or by phone.We Assess Your Case
We consider the accident type, whether another party may have been responsible, and what supporting information may be available to strengthen your position.
Honest, objective assessment.Guidance on What to Gather
We explain what supporting evidence may be helpful — photographs, witness names, medical records, accident reports, and insurance details where applicable.
Clear checklist provided to you.Your Path Forward
Once we have the necessary information, we advise on the most appropriate next steps and introduce you to the right specialist to progress your claim.
Seamless hand-off to a specialist.What Makes a
Stronger Enquiry?
The more detail you can provide upfront, the faster and more accurately we can assess your situation. Don't worry if you don't have everything — we'll guide you.
Exact accident date & time
Location of the incident
Brief sequence of events
Injuries suffered
Any evidence collected
Medical attention received
Start Sooner
Rather Than Later
Time limits can apply to personal injury matters. In England and Wales, many personal injury claims are subject to a three-year limitation period from the date of the accident — though individual circumstances and exceptions may apply.
Typical Time Limit
3 Years
From the date of accident or date of knowledge. Exceptions may apply. Seek advice early to protect your position.